Ring Solar Panel Not Charging Doorbell

When i view the device under solar charger status there s just a message to add a solar device.

Ring solar panel not charging doorbell.

Restart your router and run through the setup process again. Hello i installed a solar charger for my doorbell 3 and its not working. When i installed it it said it was establised it gets sun from 7 am till 6 pm so whats going wrong. Your device s battery should certainly remain charged or at least improve time between necessary charges.

In the app the solar charger status is add a ring solar device. Ensure the position is strategic for several hours of direct sunlight each day and that there is no debris covering the panel. Solar panel not charging my doorbell. They can send one out to you as it s possible the old one got lost in the mail or the order may have been missed.

You may need to try a different power outlet or micro usb charging cable if there are no charging lights on the battery. Clearly something is wrong here the doorbell doesn t even know it is connected to a solar charger. The solar charger has never charged the doorbell despite facing the east and catching the morning sun. I ve doublechecked the invoice from ring and it for the video doorbell not video doorbell 2.